Our matrix of service disciplines and packs
Service Packs
Service Disciplines
Certification Assistance
Crisis
Assistance
Efficiency Improvements
Continual Improvement
COMMON BENEFITS OF CONTINUAL IMPROVEMENT (CI) MANAGEMENT SYSTEMS
The benefits of using formalised management systems are extensive. Correctly implemented, management systems can be used to develop a company’s efficiency, increase profit and reduce liability to legal, regulatory and consumer claims.
QUALITY ASSURANCE MANAGEMENT SYSTEMS
Quality assurance systems provide a basis for the consistent delivery of identical standards in products and services requested by a customer. This concept can be applied to the relationships which exist between a supplier and their clients or between employees and departments within a company.
Variation in the method or procedures associated with an organisation’s operations is the fundamental cause of sub-standard quality products and services.
Identification and analysis of the organisation’s operations and their controls will provide an understanding of where system errors are occurring. Collation and the identification of priorities within this data can facilitate the correction of errors and remove the variation.
INTEGRATED MANAGEMENT SYSTEMS
As previously discussed many management systems share common principles and requirements that impact upon an organisation’s financial performance. Your organisation is encouraged to consider the benefits arising from within the framework of one management system. This enables common processes and work practices to be identified and adopted throughout all functions, leading to reduced costs and increased efficiencies.
Further, an integrated management system can reduce auditing and certification costs.
Industrial Relations
EMPLOYEE AND INDUSTRIAL RELATIONS (EIR & TRAINING) SYSTEMS
Management systems cannot exist and operate in isolation. It is imperative that when improving operations the organisation’s personnel are considered. Experience, knowledge, harmony, skills and team work are essential for success.
Identification and analysis of the organisation’s team structures, working relationships, employee competencies and skill sets can provide a framework for improving operations concurrently with improvements in formalised management systems.
OTHER SERVICES
Scaled Management Systems can provide the following, specific services.
- Employee and management training.
- Competency identification and assessment.
- Internal auditing.
- Frontline (Supervisor and Team Leader) training.
As a registered competency assessor and trainer with the Manufacturing and Engineering Assessment System (MEAS) of Manufacturing Skills Australia, Scaled Management Systems can assist clients in the engineering sector with employee development if alignment is needed with the Metal and Engineering National Competency Standards.
Environmental Management Systems
ENVIRONMENTAL MANAGEMENT SYSTEMS (AS/NZS – ISO14001)
The management of an organisation’s environmental impacts can also be used to drive the improvement of efficiency, profit and the reduction of accident, legal, lost time, site rehabilitation costs and damage to brand image or community ‘impressions’ of the business.
As all companies have either a positive, negative or combined impact on the environment the use of formal management systems will help the company to:
- Minimise the risk of an environmental incident;
- Meet legislative obligations;
- Demonstrate due diligence.
Food Safety & HACCP
HAZARD ANALYSIS CRITICAL CONTROL POINT (HACCP) & FOOD SAFETY MANAGEMENT SYSTEMS
The management of food processing and handling systems requires an assurance that food is safe for human consumption. In a similar manner to most risk management systems HACCP relies upon an identification of hazards and the measurement of associated risk within an organisation’s processes. These items are ranked and those having the most potential for consumer impact are controlled. Critical tolerance limits and monitoring activities are established and corrective action procedures implemented when the tolerances are exceeded. HACCP systems are based on an international set of seven (7) guidelines developed by the World Health Organisation (WHO).
Again, the common approach to hazard and risk management facilitates the integration of other management systems such as environment, occupational safety and quality assurance.
Quality Management Systems
QUALITY ASSURANCE MANAGEMENT SYSTEMS (AS/NZS ISO9001)
Quality assurance systems provide a basis for the consistent delivery of identical standards in products and services requested by a customer. This concept can be applied to the relationships that exist between a supplier and their clients or between employees and departments within a company.
Variation in the method or procedures associated with an organisation’s operations is the fundamental cause of sub-standard quality products and services.
Identification and analysis of the organisation’s operations and their controls will provide an understanding of where system errors are occurring. Collation and the identification of priorities within this data can facilitate the correction of errors and remove the variation.
Training
The benefits of employee training can be defined by the extent of improvement in corporate operations, personal well-being and society generally.
So with operational pressures it is often a temptation to organise training at short notice and with little thought to the longer term objectives. Always remember that training is an investment in the company and people.
For an improved return on training investment several inter-related elements need to be understood.
- What is the quality of training?
- Is the training structured, clearly defined and with objectives?
- How will training change our operations, the competencies of trainees and our impact on clients, the corporate community, sales and society?
- How do we integrate the benefits at operational and systemic levels within the organisation?
- Will the training enhace:-
- Complementary attitudes and behaviours?
- Corporate cohesion, cooperation, morale and trust?
- Employees’ analytical and cognitive skills?
- Improved efficiencies?
- Retention of employees?
- Sales growth?
Should your organisation require assistance with the administration, auditing, development or implementation of training please contact us.
Work Health & Safety Management Systems
AS/NZS 4801, ISO 18001 and WorkCover Standards
The management of workplace and employee safety is central to the improvement of efficiency, profit and the reduction of accident, legal, lost time, rehabilitation and workers’ compensation costs.
The Australian and New Zealand Standard (AS/NZS 4801) combined with the various state based Work Compensation, Recovery and Return to Work standards provide a framework for the development of a safety management system integrating rehabilitation methods. Such systems are focused on the identification of hazards and the measurement of risk connected with each. Each item can then be ranked for importance and control.
Work health and safety management systems offer an ideal starting point for the development of quality and environmental management systems and their similarity provides for future integration and simplicity of procedures.
Certification to AS4801 and, or, achievement of various state based Work Compensation, Recovery and Return to Work standards can lead to reduced insurance premiums.
Return to Work
The effective coordination and management of an employee’s return to work after injury determines their rate of recovery and resettlement back into full time employment.
Effective RTW will influence the employee’s self-esteem, sense of fulfilment, their capacity to make a positive contribution at the workplace and society generally.
Ultimately this reduces costs for employers and society.
Therefore it is important to encourage the –
- Employee to ‘own’ the RTW programme
- Employee’s colleagues & leaders to support the process
However, daily operational pressures may challenge these ideals and objectives so planning and communicating your RTW system is critically important.
Each state has an equivalent RTW scheme and there are considerable resources available to guide you.
Should you require assistance with administration, auditing, development or implementation of your RTW system please contact us.
Specialised or technical projects
The following examples are services which can be provided singularly or in combination with others and tailored to suit your specific needs.
- Accident / incident investigation and reporting
- Consumer management & customer service
- Cooling tower management
- Dangerous goods and hazardous substances management
- Employee rehabilitation & compensation
- Internal & supplier auditing
- Recycling & solid waste management
- Spill response management
- Water & waste water management