In our last newsletter and update we described the common and broad elements which will progressively appear in the ISO standards.
This newsletter provides additional information on the planned ISO9001:2015 changes.
Key themes:-
- Integration of 10 common elements across all ISO standards and thereby facilitating integration of business operations
- Identical numbering for all clauses across the ISO standards
- Increased focus on risk and risk management
| Clause 10: Improvement | 10.1 – Nonconformity and corrective action (note – the term ‘preventative action’ has been deleted) |
| 10.2 – Continual Improvement (this title may change) |
What are some of the major and new changes in terms & definitions?
- Context of the organisation (external & internal relationships)
- Documented information (all inclusive definition for data, policies, procedures & records)
- Evidence based (factual decision making)
- Engagement of personnel / people (previously consultation / involvement)
- Goods and services (previously known as ‘Products’ & ‘Services’)
- These terms are still in dispute at the ISO committee level and may / may not change
- Improvement (compared with ‘Continual Improvement’)
- These terms are still in dispute at the ISO committee level and may / may not change
- Interested party (previously known as ‘stakeholder’)
- Knowledge (being a representation of a company’s total intellectual capacity)
- Organisational context
- Process approach (being retained but emphasised more)
- Relationship management (Mutual relationships with suppliers and others)
- Risk (in all operational facets that may impact the company’s capacity to deliver quality goods & services)
Additional explanations for each of the sub-clauses will be supplied in subsequent newsletters and website updates